Abu Dhabi, United Arab Emirates - Wednesday, November 4th 2015 [ME NewsWire]
Under the patronage of H.H. Lt. General Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, the Customer Service Department at the Directorate General of Strategy and Performance Development, the General Secretariat of the Office of H.H Deputy Prime Minister and Minister of Interior will be organizing the first forum for customer service Centers’ directors. The forum, titled “Excellence in Customer Service and Global Challenges”, will be held in cooperation and coordination with the Ministry’s strategic partners from the public and private sectors and will take place at the Address Downtown Hotel in Dubai.
The Forum will bring together an elite group of international and local speakers, to shed the light on international best practices for the development of services and to examine the challenges faced by institutions in their quest to attain excellence in the provision and development of services.
Lieutenant Colonel Nasser Khadem Al Ka’bi, Head of the Customer Service Department said that Forum will discuss several topics, including the development of customer service strategies by keeping abreast with major global developments in the provision of services, excellence in customer service, global challenges, and strategies for building institutional reputation. The participants will also tackle the appropriate ways to restructure and develop government services in line with the transition to a smart government services system, creativity and innovation, improving government services, promoting the role of leaders and distinguished staff members in service institutions management, in addition to the strategies of creativity and innovation in the quest to attain excellence in public service.
Additionally, Lieutenant Colonel Al Ka’bi pointed out that the Forum will be attended by a large number of service centers directors from federal and local government sectors, private sector institutions, and the communications sector. “Participants will actively participate in the various topics on the program; by sharing successful experiences, reviewing best international practices and identifying successful strategies adopted by the distinguished service institutions in order to advance to the highest levels and achieve the best results, in line with the strategic goals and the Federal Government’s objectives and vision,” he concluded.
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The Arabic-language text of this announcement is the official, authoritative version. Translations are provided as an accommodation only, and should be cross-referenced with the Arabic-language text, which is the only version of the text intended to have legal effect.
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