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MoI launches the Third Batch of the Customer Service Excellence Diploma Program

ABU DHABI, United Arab Emirates - Friday, March 4th 2016 [ME NewsWire]

The Customer Service Department at the General Directorate of Strategy and Performance Development at the Ministry of Interior recently introduced the third batch of students enrolled in the Customer Service Diploma Program during the introductory forum organized at the Decision-Making Support Center’s auditorium. The forum was attended by 429 front line employees working at the Customer Service Centers at the various police sectors, federal and local governmental bodies, and private sector.

Colonel Nasser Khadem Al Ka’bi, Head of the Customer Service Department, said that the forum reflects the government's keenness to support programs and initiatives that will improve organizational performance and develop services and employees in government bodies across the country.

Moreover, Colonel Al Ka’bi added: “In line with our wise government’s directives aimed at elevating the government's performance level and further driving sustainable development in the country, our wise leadership has dedicated significant attention to boosting the skills of UAE nationals, out of its firm belief that the human element is the real and main asset to ensure the prosperity of the country, the essential component of development, the key requirement to develop government institutions’ performance , and government services according to international best practices”.

Colonel Al Ka’bi also pointed out that the MoI, acting upon the directives of Lt. General HH Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, dedicates significant attention to customer service and boosting the skills of UAE nationals working in the area of government services provision so as achieve the government’s wise aspirations and the UAE Vision 2021. “The Ministry has adopted several programs and initiatives in order to develop services and boost the capabilities of customer service employees, notably the Customer Service Diploma Program, which is accredited by the International Business Training Association (IBTA) in collaboration with the Etisalat Academy,” he said.

Furthermore, he explained that the specialized diploma is a top priority for the ministry, by which it seeks to achieve new distinguished levels of customer service and mark a qualitative leap in implementing a set of standards, notably improving human resources via a scientific approach that is supervised by experts in human development.

Colonel Al Ka’bi also noted that this professional training program has been designed according to the latest international practices and standards in customer service based on the criteria of the Emirates Government Service Excellence Program. “The program aims to qualify front line employees and government service providers and hone their skills and expertise in order to enhance the customer service process across the country,” he continued.

He also confirmed that the police leadership has allocated 50 percent of the diploma seats to Emirati employees of the MoI’s strategic partners in both government and private sectors; out of its firm belief in the Integration Doctrine between government institutions and the private sector; and the importance of effective partnership in promoting progress in society and improving government services in the UAE.

Adding further, Colonel Al Ka’bi said: “The training program of the third batch of the Customer Service Diploma Program will commence on Sunday in four training sites across the UAE, including Abu Dhabi, Al Ain, Dubai, and Ras Al Khaimah. A total of 429 national cadres from various federal and local governmental bodies, and the private sector are enrolled in the third batch.”

The forum included video presentations about the achievements of the Customer Service Diploma Program’s past editions. Major Maryam Mohamed Al Bloushi, Head of the Customer Service Diploma Development Team gave an introductory overview of the program, including some guidelines and trends related to the program.

The forum was attended by Colonel Mohammed Hamid bin Dalmouj Al Dhaheri, Strategy and Performance Development Director General at the Ministry of Interior and a number of officers.

For more information about:

The Ministry of Interior, please click HERE

Abu Dhabi Police, please click HERE

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The Arabic-language text of this announcement is the official, authoritative version. Translations are provided as an accommodation only, and should be cross-referenced with the Arabic-language text, which is the only version of the text intended to have legal effect.


The UAE Minister of Interior's General Secretariat, Tactical Affairs and Security Media Department

Abu Dhabi Police GHQ - Security Media

Chris Cron +971-(0)-50-666-4891







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