LONDON - Monday, 19. June 2023 AETOSWire

(BUSINESS WIRE) -- Arthur D. Little (ADL) today launched its 2023 Global Innovation Management Excellence Benchmark Report, which highlights that of the $2 trillion per year that companies invest in R&D, financial returns from innovation have fallen across sectors since 2012. Companies report a 33 percent drop in satisfaction with their innovation performance over the same period.

Ben Thuriaux-Alemán, Partner at Arthur D. Little, said, “The main findings from our latest innovation report are clear:

“Traditional innovation practices are delivering diminishing results for companies, in spite of them facing a rapidly evolving world with changing market dynamics, where outstanding innovation capabilities are critical.

“Companies with strong innovation management practices are able to identify properly their specific limiting factors, eliminate them, and gain significant return for R&D spen ... Read more »

ORLANDO, Fla. - Monday, 19. June 2023
Introducing a groundbreaking alliance designed to help the world’s largest brands transition from reactive to proactive customer experiences in the cloud.

(BUSINESS WIRE) -- Today, Alvaria announced an expanded partnership with Avaya, a leading provider of customer experience solutions, to further strengthen the Avaya cloud portfolio with state-of-the-art outreach capabilities. As a part of the companies’ longstanding relationship in Avaya's DevConnect Technology Partner program, this enhanced collaboration aims to deliver proactive customer outreach experiences to deliver innovation without disruption while ensuring compliance with regulatory requirements and coordinating engagement activity across the enterprise.

Alvaria will integrate its Alvaria Cloud solutions for outbound interactions, regulatory and compliance management, and convenient time to call capabilities with Avaya's Elite contact center a ... Read more »