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 CSG’s State of the Customer Journey 2022 report shows brands going the extra mile to win in the battle for customers

DENVER-Wednesday 16 February 2022

— CSG® (NASDAQ: CSGS), the leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary, today released its 2022 State of the Customer Journey report. Drawing on over 10 billion customer journey interactions, the research found that companies reached their customers through an ever-broadening mix of digital channels, finding increasingly sophisticated ways to connect with their customers at scale.


The report highlighted the efforts of global brands to deepen levels of engagement with their customers by shifting focus away from sales and customer acquisition toward long-term loyalty and customer goodwill, both at and after the point of sale. As such, use cases like smart notifications and digital cus ... Read more »

Views: 87 | Added by: africa-live | Date: 02.17.2022

Recently expanded sustainability materiality assessment informs priorities of PMI’s transformation, strategies for ESG goals, future targets, reporting, and emerging topics

LAUSANNE, Switzerland-Wednesday 16 February 2022 [ AETOS Wire ]

(BUSINESS WIRE)-- Today, Philip Morris International Inc. (PMI) (NYSE: PM) published its Sustainability Materiality Report 2021. Conducted in the second half of 2021, the sustainability materiality assessment helps identify the environmental, social, and governance (ESG) issues that the Company should focus on. The assessment consists of a threefold approach that evaluates both outward and inward impacts in line with the principles of double-materiality, and accounts for the expectations of the Company’s stakeholders. The report describes the sustainability materiality assessment process and findings, which inform PMI’s sustainability strategy.

Results of PMI’s 2021 sustainability materiality assessment ... Read more »

Views: 91 | Added by: africa-live | Date: 02.17.2022 | Comments (0)

SAN FRANCISCO-Wednesday 16 February 2022 [ AETOS Wire ]

(BUSINESS WIRE)-- Andersen Global secures its foothold in Asia’s southern edge through a Collaboration Agreement with Sri Lanka-based tax firm Gajma & Co., adding complementary tax capabilities to the legal capabilities of the organization’s collaborating firm in the country.

Founded in 1996, Gajma & Co. provides tax consulting, corporate restructuring, financial advisory, dispute management and transfer pricing services. The firm, comprised of four partners and more than 75 staff members, serves local, international and multinational corporations, non-profits and government organizations.

“Our professionals’ multidisciplinary backgrounds allow us to provide clients with comprehensive, best-in-class solutions,” Managing Partner N.R. Gajendran said. “Our practice has been dynamically growing and collaborating with Andersen Global allows us to address the evolvin ... Read more »

Views: 115 | Added by: africa-live | Date: 02.17.2022 | Comments (0)

ASHBURN, Va.-Wednesday 16 February 2022 [ AETOS Wire ]

(BUSINESS WIRE)-- DXC Technology (NYSE: DXC), a leading Fortune 500 global technology services provider, has been named a Leader in two technology industry analyst reports recently published by Everest Group, “Cloud Services PEAK Matrix® Assessment 2022 – North America” and “Cloud Services PEAK Matrix® Assessment 2022 – Europe.”

Everest Group highlighted DXC’s robust end-to-end cloud services across consulting, modernization and operations. The report also profiled DXC’s strengths in private and hybrid cloud solutions and its investments in industry cloud software solutions and application modernization services.

“Enterprises are increasingly embracing cloud for business value creation and digitization, rather than solely as a medium to derive cost savings. Industry-tailored solutions, multi- and hybrid-cloud hosting environments, and value-ali ... Read more »

Views: 115 | Added by: africa-live | Date: 02.17.2022 | Comments (0)

SINGAPORE-Wednesday 16 February 2022 [ AETOS Wire ]

(BUSINESS WIRE)-- Ahrefs, a top-performing SEO software company, is pleased to announce major updates to its keyword data. The customers of the platform now have access to a 70% bigger database of international search queries, refined search volume accuracy, and a new proprietary SEO metric called “Traffic Potential.” With this boost, digital marketers and SEO professionals have more confidence to make content marketing decisions based on accurate and timely data.

Ahrefs uploaded 7.2 billion new keywords, increasing the total keyword database size from 10.1 billion to 17.3 billion keywords, which is a 70% increase. The coverage has been vastly improved across hundreds of countries, with some of them getting a 150-200% increase in database size.

With Ahrefs’ US database of 4.4 billion keywords – 69% larger than that of its main competitors – customers now have vastly greater cove ... Read more »

Views: 95 | Added by: africa-live | Date: 02.17.2022 | Comments (0)

• O-RAN ALLIANCE Industry Briefing on March 1, 2022

• 46 new O-RAN demos with 22 at MWC Barcelona 2022

BONN, Germany-Wednesday 16 February 2022 [ AETOS Wire ]

(BUSINESS WIRE)-- O-RAN ALLIANCE welcomes Mobifone as its newest operator member.

O-RAN ALLIANCE Industry Briefing, March 1, 2022 at MWC Barcelona

O-RAN ALLIANCE plans to hold its next industry event on March 1, 2022 from 17:05-17:50 CET at MWC Barcelona 2022, hosted by Deutsche Telekom at Hall 3 Stand 3M31. The event will include:

Keynote from Andre Fuetsch, Chairman of the O-RAN ALLIANCE and Chief Technology Officer of AT&T
Industry panel discussion on O-RAN Radio Intelligent Controllers and SMO, and on O-RAN security
Follow our website for speaker lineup and further updates.

46 demos of O-RAN technology prepared for MWC Barcelona 2022 or the O-RAN Virtual Exhibition

O-RAN ALLIANCE is excited to announce 46 new demonstrations of O-RAN s ... Read more »

Views: 98 | Added by: africa-live | Date: 02.17.2022 | Comments (0)

Comprehensive solution provides easy deployment and quick time to value with the ability to scale to address IT visibility gaps in remote work environments

WESTFORD, Mass.-Wednesday 16 February 2022 [ AETOS Wire ]

(BUSINESS WIRE) -- NETSCOUT SYSTEMS, INC., (NASDAQ: NTCT), a leading provider of cybersecurity, service assurance, and business analytics solutions, today announced the availability of nGeniusEDGE Server, a comprehensive, plug-and-play solution that provides customers with the visibility and insights they need to ensure a high-quality end-user experience regardless of where employees work. nGeniusEDGE Server offers a faster way to identify and resolve performance issues that impact end-users through an easy-to-deploy solution that brings together the views and analysis of nGeniusONE®, and the synthetic testing of nGeniusPULSE nPoint, to promptly warn IT teams of problems to be addressed before they disrupt business.

“More than ever, IT org ... Read more »

Views: 111 | Added by: africa-live | Date: 02.17.2022 | Comments (0)

Program Advances Velodyne Lidar Partners Worldwide, including NVIDIA and Siemens, for Industry Growth

SAN JOSE, Calif. -Wednesday 16 February 2022 [ AETOS Wire ]

(BUSINESS WIRE)-- Velodyne Lidar, Inc. (Nasdaq: VLDR, VLDRW) today announced its Automated with Velodyne (AwV) program now has 100 partner companies working to commercialize next-generation autonomous solutions using Velodyne’s lidar sensors and software. The milestone demonstrates Velodyne’s continued commitment in fostering the global marketplace and innovating lidar-based solutions that advance autonomy, safety and sustainability in a diverse range of industries.

As the lidar ecosystem continues to grow – deepening the technology’s deployment in industrial, robotics, infrastructure, automotive and more – collaboration is a great example of how the AwV ecosystem is advancing the industry.

“Automated with Velodyne is the future of lidar integration and the ... Read more »

Views: 90 | Added by: africa-live | Date: 02.17.2022 | Comments (0)

Innovation provides all-day stretch comfort while helping consumers stay cool and dry

WILMINGTON, Del.-Wednesday 16 February 2022 [ AETOS Wire ]

(BUSINESS WIRE)-- The LYCRA Company, a global leader in developing innovative fiber and technology solutions for the textile and apparel industry, announced today the launch of LYCRA® DUAL COMFORT technology for ready-to-wear (RTW) and wovens. The company’s latest innovation will help transform these garment categories by providing functional performance benefits with the sustainable features that today’s consumers desire.

LYCRA® DUAL COMFORT technology is unique in that it combines comfortable stretch and cooling comfort with long-lasting shape retention. The key to LYCRA® DUAL COMFORT technology is the new LYCRA® T400® A EcoMade fiber. Created with a proprietary process, the new fiber delivers the texture and appearance of a spun yarn, offering low-impact, comfortable and versatile g ... Read more »

Views: 95 | Added by: africa-live | Date: 02.17.2022 | Comments (0)

On Monday February 14, 2022 the German Federal Court of Justice decided on PEC's challenge of the award in the dispute between AOP Orphan Pharmaceuticals GmbH and PharmaEssentia Corporation. The decision confirmed that PharmaEssentia's attempts to deprive AOP of its license rights in Ropeginterferon alpha-2b have failed. It upholds the award finding the License Agreement valid and PharmaEssentia liable for certain damages and dismissing all PharmaEssentia's claims against AOP. However, it finds procedural flaws with respect to product supply and damage quantification, impacting the damages awarded. AOP will continue BESREMi® sales and claim all damages.

VIENNA-Wednesday 16 February 2022 [ AETOS Wire ]

(BUSINESS WIRE)-- Since 2017, PharmaEssentia had repeatedly attempted to terminate the agreement with AOP concerning BESREMi® (Ropeginterferon alfa-2b). In October 2020, after two and a half years of arbitral proceedings, the ICC Arbitral Tribunal is ... Read more »

Views: 93 | Added by: africa-live | Date: 02.17.2022 | Comments (0)


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