Company’s proprietary technology, optimized processes and innovative capabilities enable a lightning-fast, around-the-clock, 10-minute response guarantee by expert engineers
LAS VEGAS-Thursday 6 August 2020 [ AETOS Wire ]
(BUSINESS WIRE)-- Rimini Street, Inc. (Nasdaq: RMNI), a global provider of business software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that it has further enhanced its industry-leading service response guarantee for clients, at no additional fee. The new service level agreement shortens guaranteed response times for critical Priority 1 cases from 15 minutes to 10 minutes and for serious Priority 2 cases from 30 minutes to 15 minutes – further speeding software issue resolution. Rimini Street had previously shortened guaranteed response times for Priority 1 cases from 30 minutes to 15 minutes and Priority 2 cases from 2 hours to 30 minutes
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