Strong Momentum Towards General Purpose, Vendor Neutral Hardware and Software-Defined Technology

RICHARDSON, Texas-Saturday 5 October 2019 [ AETOS Wire ]

(BUSINESS WIRE)-- Mavenir, the industry’s only end-to-end cloud-native Network Software Provider and a leader in accelerating software network transformation for communications service providers (CSPs), revealed results of a recent Mobile Operator survey on OpenRAN. The survey, conducted by mobile industry analyst and consultant firm Senza Fili, was meant to gage intent and gather feedback from service providers to better understand the need and requirements for OpenRAN products.

Key results were:

    100% of operators are considering using OpenRAN in key scenarios
    43% of respondents are open to replace current vendors
    Cost savings were mentioned by 25% of respondents as a reason to consider multiple vendors ... Read more »

Offers performance and scalability enhancements for its CCaaS suite of best-of-breed apps in Workforce Optimization, Inbound, Outbound and Omnichannel

WESTFORD, Mass.-Saturday 5 October 2019 [ AETOS Wire ]

(BUSINESS WIRE)-- Today Aspect Software announced the release of version 19 of its industry-leading Cloud Contact Center as a Service system. Built on its next-generation Aspect Via® platform, this release includes customer-driven capabilities and enhancements for both Contact Center and Workforce Optimization suites.

Cloud Contact Center v19 enables agents and supervisors to deliver better customer experiences by supporting a wide variety of real-time insights into an agent’s skillset, comparing initial agent skills to the actual competencies required for each contact, then delivering up the best fit for that customer engagement.

The release includes tools to help supervisors stay on schedule and analyze intra-day activitie ... Read more »