Deployment to enable next-generation transformation of customer self-service

EAST BRUNSWICK, New Jersey & BANGALORE, India-Tuesday 12 November 2019 [ AETOS Wire ]

(BUSINESS WIRE) -- Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading global information technology, consulting and business process services company, today announced the successful implementation of SAP S/4HANA® software for Sydney Water, a statutory state-owned corporation wholly owned by the New South Wales Government. Wipro has also integrated modules of Industry-Specific Solution for the Utilities Industry (IS-U), Customer Relationship Management (CRM) and Flexible Real Estate Management (RE-FX) globally for the customer.

Leveraging SAP S/4HANA, Sydney Water will be able to deploy state-of-the-art features in its billing and customer services, enabling simplified billing processes and next-generation transformation of customer self-service.

Built with additional capabilities such as holistic view of customer data and intelligent mobile-based interaction, this solution will provide end users with an interactive interface. It will enable a 360-degree view of the customer, resulting in increased operational efficiency and cost-effective delivery of services.

George Hunt, General Manager - Customer, Strategy and Regulation, Sydney Water said, “Sydney Water has a strong commitment towards being customer centric and delighting customers by providing progressive and innovative solutions. Sydney Water and Wipro worked collaboratively to successfully deliver this program.”

N.S. Bala, President and Global Head, Energy, Natural Resources, Utilities & Construction, Wipro Limited said, “Wipro’s deep expertise in the water and utilities space, capabilities in new and emerging technologies, and the close partnership with SAP have enabled Sydney Water to become more agile, deliver innovative solutions to customers faster and strengthen its leadership position in the marketplace. In addition, we have leveraged our ‘Safe Water’ accelerator, a rapid deployment solution for utilities, to help deliver outcomes with predictable timelines and cost. We look forward to continue playing a key role in Sydney Water’s transformation journey.”

Wipro has invested over two decades assisting Electricity, Gas and Water Utilities across four continents, helping them bring about speedy and effective transformations. We are helping Utilities across the world build a more intelligent network that is resilient, flexible and dynamic to the proliferation of distributed energy resources (DER), electric vehicles, and advanced metering and sensors. We help utilities harness and interpret their data to retain and grow customer revenue and ensure a more secure environment leveraging technology, analytics, and connected devices. With our proven industry expertise as leaders in driving customer experience and digital transformation initiatives, we are at the forefront in helping Utilities evolve towards digitization and innovation.

SAP, SAP S/4HANA and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices.

About Wipro Limited

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 175,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Forward-looking and Cautionary Statements

Certain statements in this release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in our earnings, revenue and profits, our ability to generate and manage growth, intense competition in IT services, our ability to maintain our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which we make strategic investments, withdrawal of fiscal governmental incentives, political instability, war, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property, and general economic conditions affecting our business and industry. Additional risks that could affect our future operating results are more fully described in our filings with the United States Securities and Exchange Commission. These filings are available at www.sec.gov. We may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company’s filings with the Securities and Exchange Commission and our reports to shareholders. We do not undertake to update any forward-looking statement that may be made from time to time by us or on our behalf.

View source version on businesswire.com: https://www.businesswire.com/news/home/20191111005318/en/

Contacts

Media Contact:
Shraboni Banerjee
Wipro Limited
Shraboni.banerjee@wipro.com

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