Seven recent awards highlight Company’s industry leadership, community involvement and continued dedication to customer service
LAS VEGAS -Tuesday, October 31st 2017 [ AETOS Wire ]
(BUSINESS WIRE)--Rimini Street, Inc. (Nasdaq:RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced that it won seven Golden Bridge Awards for 2017, including gold awards for Company of the Year and Customer Service Department of the Year, both in the IT Services category. In addition, Rimini Street earned awards for Corporate Social Responsibility Program of the Year, Fastest Growing Company of the Year, Customer Service Team of the Year and Brand Awareness Video. Rimini Street was also one of only five companies to win the Grand Trophy award for outstanding performance in three or more award categories.
The annual Golden Bridge Awards program encompasses the world’s best in organizational performance, innovations, products and services, customer satisfaction programs, and more, from every major industry in the world. Winners were announced in San Francisco on September 18, 2017.
Rimini Street Maintains Position as Leader and Innovator in Software Support Market
Since the Company was founded over 12 years ago, Rimini Street has focused on delivering a breadth of innovative, premium-level enterprise software support services beyond those generally available in standard vendor support programs, and provided at a 50 percent savings compared to the vendor’s annual fees for standard support.
The Company of the Year Award confirms Rimini Street’s position as a leader and innovator in the software support market, as measured by the Company’s growth and expansion in 2016. This included the addition of support services for SAP HANA Database and Oracle ATG Web Commerce and the increase of its global footprint with the opening of offices in Osaka, Seoul, Melbourne and Stockholm. Rimini Street was also named Fastest Growing Company of the Year based on its reported full fiscal year 2016 financial results. Earlier this year, Rimini Street also won the Stevie Award for Most Innovative Tech Company of the Year in the 2017 American Business AwardsSM.
Rimini Street was also awarded Corporate Social Responsibility Program of the Year for demonstrating commitment and support to the communities where its employees live and work around the world. Since 2015, through the Rimini Street Foundation, which is funded exclusively by Rimini Street, the Company has donated to dozens of charities in many countries and its employees have performed significant volunteer activities around the world.
Multiple Customer Service Award Wins
Rimini Street’s Global Service Delivery and Global Siebel Service Delivery teams were once again recognized for their continued customer service excellence. To earn the gold award for Customer Service Department of the Year, Rimini Street’s Global Service Delivery team achieved an overall client satisfaction rating of 4.8 out of 5.0 (with 5.0 being “excellent”) in 2016, while keeping initial average response times for critical cases (P1) under five minutes and resolving more than 19,000 very complex Tier 3 cases.
In addition, Rimini Street’s Global Siebel Delivery team won the Customer Service Team of the Year award for their efforts in delivering ultra-responsive, premium-level services to clients worldwide. This earned the team the highest client satisfaction scores in the Company, a near-perfect 4.96 out of 5.0, and helped it achieve average response times of less than five minutes for critical issues.
Rimini Street was also recognized for its marketing efforts with a gold award in the Video – Brand Awareness category.
“Focused, relentless commitment to our clients’ success has been Rimini Street’s core mission since our founding 12 years ago, and we are honored to once again be recognized for these efforts, including being named Company of the Year,” said Seth A. Ravin, Rimini Street CEO. “Rimini Street helps clients maximize the value from their existing IT investments, providing a competitive advantage and additional leverage to grow their businesses.”
About the Golden Bridge Awards
Golden Bridge Awards are an annual industry and peers recognition program honoring best companies in every major industry from large to small and new start-ups in North America, Europe, Middle-East, Africa, Asia-Pacific, and Latin-America, Best New Products and Services, Best Innovations, Management and Teams, Women in Business and the Professions, Case Studies, Customer Satisfaction, and PR and Marketing Campaigns from all over the world. Learn more about Golden Bridge Awards at www.goldenbridgeawards.com
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider. To learn more, please visit http://www.riministreet.com follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI)
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our industry, future events, as well as expected management, the estimated or anticipated future results and benefits of Rimini Street following the transaction, including the expected post-transaction ownership and cash and debt balances, future opportunities, estimates of Rimini Street’s total addressable market, and projections of customer savings. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse litigation developments; inability to refinance existing debt on favorable terms; changes in taxes, governmental laws, and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the loss of one or more members of GPIAC’s or Rimini Street’s management team; failure to realize the anticipated benefits of the transaction, including difficulty in integrating the businesses of GPIAC and Rimini Street; uncertainty as to the long-term value of RMNI common stock; the inability to realize the expected amount and timing of cost savings and operating synergies; those discussed in GPIAC’s Annual Report on Form 10-K for the year ended December 31, 2016 under the heading “Risk Factors,” as updated from time to time by GPIAC’s Quarterly Reports on Form 10-Q and other documents of GPIAC on file with the Securities and Exchange Commission (“SEC”) or in the joint proxy statement/prospectus filed with the SEC by GPIAC. There may be additional risks that Rimini Street presently knows or that Rimini Street currently believes are immaterial that could also cause actual results to differ from those contained in the forward-looking statements. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing Rimini Street's assessments as of any date subsequent to the date of this communication.
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Rimini Street, Inc.
Michelle McGlocklin, +1 925-264-6579