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MoI Launches Instant Messaging in MOI UAE App New Design

15,050 Calls from 27 Countries

ABU DHABI, United Arab Emirates - Saturday, January 9th 2016 [ME NewsWire]

The Smart Government Program at the Ministry of Interior (MoI) launched the Instant Messaging Service as a part of the new design of the MoI UAE App for smart phones. This aims to further promote effective communication with customers by answering their inquiries and receiving their suggestions, observations and complaints regarding the smart e-services.


Providing this service through the Smart Government Program at the Ministry of Interior falls in line with the MoI’s commitment to implement the innovative smart government initiatives that provide futuristic solutions to overcome challengesك streamline the delivery of customers’ transactions and achieve their satisfaction. This service allows users to rearrange services according to their priorities, personal interests and preferences.


Lt. Colonel Faisal Mohammed Al Shimmari, Executive Director of the MoI’s Smart Government Program said: “The instant messaging service provides special features for people with special needs. Information displayed on the screen is rendered in synthesized speech output that describes the application’s content for visually impaired people. It also includes color changing features to enable color blind people to identify colors in order to facilitate reading.”


He also noted that these features facilitate communication and interaction with the Smart Government Program at the MoI. The application content is available in English and Arabic. An email function is also available in order to receive customers’ messages in case the customer service employees were busy. Applicants or inquirers can forward their notes and communicate later with the employee in charge.


According to statistics published by the MoI, the number of calls and inquiries received as of the first month after activating the instant messaging service has amounted to 15,050 incoming call from 27 countries in over two months. All inquiries have been answered according to the Smart Government standards, which helped customers to complete their transactions. The Smart Government Program of the MoI also created a special service to identify sponsored individuals and review their personal data.


Lt. Colonel Al Shimmari called upon citizens and residents to register for the smart e-services in order to benefit from the leading features provided by the Ministry. He also explained that registering for the app requires the ID data and a mobile phone number that should be active at the time of registration.


Boxed Text: Services at your Fingertips


The Smart Government Program at the Ministry of Interior announced that the new design of the MOI UAE will be updated successively during this year. He added that the registration process for the Ministry of Interior’s app for smart phones requires entering Emirates ID and contact information (active phone number) to complete the registration. It also includes sending the activation code in a text message to the mobile phone number registered on the system. In case the number was inactive, then you should update your data at the Department of Naturalization, Residency and Ports for one time only; then the service will be provided smoothly and regularly.

Lt. Colonel Faisal Mohammed Al Shimmari, Executive Director of the MoI’s Smart Government Program, stressed the MoI’s  keenness, to serve all society segments with advanced and user-friendly techniques, in line with police leadership’s directives, to live up to its slogan "Services at your fingertips" by providing electronic services in a secure way through a streamlined and convenient process. He said: “In order to streamline its services and allow customers to complete their transactions quickly, the Ministry has allocated the phone number 800500 to receive their enquiries during business hours to facilitate the completion of transactions and receive suggestions that would enhance the services provided to them via the Email:”

It is worth mentioning that customers can avail of the services provided through the app, which was launched via Google Play for Android smart phones:

On the Apple Store for IOS compatible phones

On Windows Phone

On Blackberry:


For more information about:

The Ministry of Interior, please click HERE

Abu Dhabi Police, please click HERE

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The Arabic-language text of this announcement is the official, authoritative version. Translations are provided as an accommodation only, and should be cross-referenced with the Arabic-language text, which is the only version of the text intended to have legal effect.


The UAE Minister of Interior's General Secretariat, Tactical Affairs and Security Media Department

Abu Dhabi Police GHQ - Security Media

Chris Cron +971-(0)-50-666-4891







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