DUBAI, United Arab Emirates - Tuesday, 15. October 2024
Implemented in partnership with Sabio Group, real-time translation solution can enable contact center agents from anywhere in the world to converse with customers in over 100 languages.
Solution integrates real-time translation and conversational AI tools with an Avaya Experience Platform contact center core.
Estimates predict that by levering AI-powered real-time translation, brands will be able to reduce customer service costs by 25%, or as much as 65% depending on the markets and use cases.
(BUSINESS WIRE)--GITEX Global – Transcom, a leading global customer service provider, has partnered with Avaya, a global leader in enterprise CX, and Sabio Group to create an AI-powered, real-time translation solution that can enable contact center agents from anywhere in the world to converse with customers in over 100 languages.
The solution, underpinned by the Avaya Experien
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Dubai, United Arab Emirates - Monday, 14. October 2024
A2RL Season 2 Race Day confirmed for 26 April 2025, at Abu Dhabi’s iconic Yas Marina Circuit
Growing global reach with new teams from the USA, France, Japan, and the UAE
AI takes the lead as coders and engineers race to push the limits of autonomous technology
ASPIRE, the innovation acceleration arm of Abu Dhabi’s Advanced Technology Research Council (ATRC), has officially launched the second season of the Abu Dhabi Autonomous Racing League (A2RL), with a confirmed race day set for 26 April 2025, at Yas Marina Circuit. A2RL returns attracting an even broader global footprint with the addition of four new international teams and the reveal of an upgraded Dallara built Super Formula Emirates Autonomous Vehicle (EAV24) designed to push the boundaries of AI in motorsport. Competitors will race for a share of the impressive US$ 2.25 million prize pool.
Following a successful
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Muscat, Oman
Mercure, a locally-inspired brand from Accor, announces its debut in Oman with the soft opening of Mercure Muscat. The hotel captures the essence of local exploration and authentic Omani hospitality.
Strategically located just 15 minutes from Muscat International Airport, it offers easy access to commercial hubs and government offices, catering to both business and leisure travellers.
Featuring 186 rooms and suites, the hotel combines elegance and simplicity for a truly authentic atmosphere, complete with panoramic views of the city, mountains, and sea. With calligraphy adorning all guest rooms and captivating urban art on the building’s exterior, these creative elements showcase the deep artistic traditions of Oman, making the property a standout in Mercure's portfolio.
Guests can enjoy a range of top-tier facilities, including an inviting outdoor swimming pool on the seventh floor, complete with a Jacuzzi - a perfect retr
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OTTAWA, Ontario -
Collaboration with ExxonMobil will create tailored technology solutions for efficiency
(BUSINESS WIRE) -- Kinaxis® (TSX:KXS), a global leader in end-to-end supply chain orchestration, today announced a co-development deal with ExxonMobil, one of the largest integrated fuels, lubricants and chemical companies in the world, to create supply chain technology solutions designed specifically for the energy sector.
Empowered by the growing demand for energy products that support modern life, the companies will work together to identify supply chain challenges unique to the energy sector and create a potential industry solution to mitigate them.
Kinaxis and ExxonMobil will focus on a supply and demand planning solution for the complicated fuel commodities market which has no industry-wide standard and which relies heavily on spreadsheets and other manual methods. The solution will enable integrated refinery-to-customer planning with
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DUBAI, United Arab Emirates - Monday, 14. October 2024
Shown at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’ concept highlights the art of the possible, demonstrating how human and artificial intelligence collaboration can fundamentally alter the way customer experience is managed at the contact center level.
Showcase, built on the Avaya Experience Platform™, unifies contact center data and operations to provide centralized insights and boost performance, representing direction of fast-moving Avaya roadmap.
(BUSINESS WIRE) -- GITEX GLOBAL – Avaya, a global leader in enterprise CX, today demonstrated its vision for a future of customer experience orchestrated by AI.
Shown at GITEX Global in Dubai, Avaya’s ‘Virtual Operations Manager’ concept highlights the art of the possible, demonstrating how human and artificial intelligence collaboration can fundamentally alter the way custom
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AUSTIN, Texas & OSLO, Norway - Monday, 14. October 2024 AETOSWire
The industry's first language model performance report ensures reliability, accuracy, and effectiveness in developing trustworthy industrial AI solutions.
(BUSINESS WIRE) -- Cognite, the global leader in AI for industry, today announced the launch of the Cognite Atlas AI™ LLM & SLM Benchmark Report for Industrial Agents. The first-of-its-kind report addresses the shortcomings of general benchmark datasets by tailoring large language model (LLM) and small language model (SLM) evaluations to focus on specialized industrial tasks, ensuring the reliability, accuracy, and effectiveness of industrial AI solutions.
"General LLM and SLM benchmark reports fail to capture the complexities of industrial environments and don't align with the specialized needs of industrial operations, where precision, safety, and domain expertise are critical," said Knut Vidvei, Head of Product Management at Cognite, speaking from the stage at I
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Dubai, United Arab Emirates
Dubai-based fintech innovator showcases cutting-edge innovations in customer retention and loyalty.
Fintech Surge 2024, the Middle East’s leading event for financial technology, is buzzing with new innovations aimed at transforming customer engagement and loyalty. Among the standout companies showcasing at this year's event is TOTL, a pioneering Dubai-based fintech firm, set to make a significant impact by unveiling its latest solutions, including a powerful mobile app and dynamic QR code technology.
TOTL is redefining how businesses enhance customer retention and loyalty with solutions designed to drive engagement, boost brand loyalty, and elevate customer experiences. Focused on delivering seamless, value-driven payment experiences, the platform empowers businesses in the UAE to organically build long-term loyalty through instant rewards and frictionless transactions.
At the core of TOTL’s offering is its QR
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(BUSINESS WIRE) -- Laserfiche — the leading SaaS provider of intelligent content management and business process automation — today announced that its customer, Stonehage Fleming, has won the Datos Insights 2024 Digital Wealth Management Impact Award for Technology Transformation. This award recognizes Stonehage Fleming’s innovation in leveraging Laserfiche’s suite of content management, process automation, integration, information governance and intelligent data capture tools to drive operational excellence across the organization.
Stonehage Fleming, a leading international provider of wealth management and fiduciary services, addressed a number of challenges with its transformation, including inefficient legacy systems, increasing regulatory complexity, and meeting evolving client needs. To achieve its digital initiatives, the IT team adopted Laserfiche as a process orchestration engine across its 19 global offices.
The team automated variou
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WASHINGTON - Friday, 11. October 2024 AETOSWire Print
(BUSINESS WIRE)--After 100 years of speculation surrounding his fate, the partial remains of Andrew Comyn “Sandy” Irvine are believed to have finally been discovered on Mount Everest. At age 22, Irvine vanished while attempting to conquer the world’s tallest peak on June 8, 1924, along with his climbing partner, renowned mountaineer George Mallory.
The discovery was made recently by a small team including National Geographic Explorer, photographer, Academy AwardⓇ-winning director and professional climber Jimmy Chin along with climbers and filmmakers Erich Roepke and Mark Fisher. What is believed to be Irvine’s foot, encased in a sock and boot, was found on the Central Rongbuk Glacier below the North Face of Everest at a lower altitude than Mallory’s remains were located. The partial remains – identified with his name stitche
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